FREQUENTLY ASKED QUESTIONS

Q. Which credit cards do you accept?
A. We accept payment via: Visa, Mastercard, Diners & American Express.  Please be aware that you may attract a minor surcharge when paying by Diners or American Express. There is no surcharge for Visa or Mastercard.

Q. Can I pay by cheque or Money Order?
A. Yes you can. Once you have selected the product you wish to purchase and have progressed to the payment page, select the ’pay by cheque option’. You will then need to print out the ‘pay by cheque’ instruction sheet & order form. Once you have completed the order form simply mail it back to us accompanied with your cheque or money order.

Q. How long will it take to deliver my order?
A. Typically allow up to 30 days for your order to be delivered. We will however do our utmost to get your order to you sooner than this.

Q. If I pay by cheque or money order will my product take any longer to deliver?
A. Yes your order will be delayed as we will wait for your cheque or money order to arrive, we then require an additional 10 days for it to clear before we can process your order. Therefore please allow an additional 10 days for your order to arrive.

Q. I ordered a product and it has not arrived, who should I call?
A. Firstly check that your product is not being held at your local Post Office. Otherwise please allow up to 30 days for your order to arrive, if it has not arrived after this time  & you have not been notified of any delays by us already then please call 1300 788 806 to speak to our customer service team. They are open from Monday to Friday 9am - 5pm AEST only.

Q. How will my order be delivered to me?
A. Most of our parcels are delivered via Australia Post to ensure that the cost is kept to a minimum on your order.

Q. I am not satisfied with my product and I want to return it, what should I do?
A. If you are not satisfied with your order you may return it to us if it is within the 30 day money back guarantee period. Please check the date on your invoice sent with your order to ensure that you are within this period. Unfortunately we cannot accept returns outside this period.

Q. How long will it take to receive my refund?
A. Typically allow 30 days for your refund to appear on your credit card statement, we will always do our utmost to get your refund to you sooner.

Q. Why was I not refunded the original postage and handling cost of my order when I returned my product?
A. If for any reason you decide to return your product for a refund we are unable to refund the original postage and handling charge under any circumstances. This is due to costs we have incurred picking, packing and posting your order to you.